Efficiently Organizing Logistics, Service, and Quality Assurance in Industry

Manage production, product service, and supply chains
digitally and transparently

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Your Challenge:
Significant coordination efforts, rising quality requirements, complex supply chains

Food and consumer goods manufacturers face the challenge of simultaneously ensuring seamless logistics, reliable service delivery, and comprehensive quality documentation. Complaints are often handled in isolation from production processes, and internal coordination takes place via email and Excel. This results in delays, sources of error, and unnecessary back-and-forth between production, logistics, sales, and service.

Our Solution:
A platform for logistics, complaint management, and quality assurance

EcholoN integrates internal process control with customer service and compliance requirements. Complaints, inspections, and shipping incidents are centrally recorded, automatically assigned, and processed according to defined workflows. This ensures complete traceability across batches, delivery routes, and actions.

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Ticket System & Service Desk

Centrally record, prioritize, and process customer complaints, internal reports, and logistics operations based on SLAs

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Workflow Engine & Quality Assurance

Digitally map, automate, and evaluate inspection processes, audits, and approvals in a way that ensures proper documentation

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IT Service Management & Supply Chain Management

Manage production and logistics systems in a structured manner, resolve issues more quickly, and continuously monitor infrastructure

Coppenrath & Wiese relies on
EcholoN

With EcholoN, Coppenrath & Wiese has introduced an ITIL-based service platform. This platform speeds up IT support, centralizes knowledge, and sustainably increases the first-time resolution rate.

“EcholoN ensures clear processes and measurable improvements. This has allowed us to significantly reduce processing times.”

Robert Stoll
IT Support Team Leader, Coppenrath & Wiese
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Your benefits:
less coordination, more control, better traceability­

30–50 %
less manual coordination effort. Standardized digital workflows replace email- and Excel-based coordination
Up to 60%
shorter turnaround times. Clear responsibilities, automatic assignments, and centralized case management accelerate complaint, pre-service, and CAPA processes
100%
digitally traceable processes within the system. All processes are documented in an audit-proof manner with a timestamp, the person responsible, and the status—provided that the relevant process steps are mapped in the workflow

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Let's talk!

Direct Contact Request

We will get back to you within 72 hours.

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Your contact:

Ralph Bockisch

mIT solutions GmbH
Quickborner Straße 79
25494 Borstel-Hohenraden

+49 4101 6969 3
vertrieb@mitsolutions.de