Efficiently Manage Service, IT, and Customer Processes in the Financial and Insurance Sectors

Manage service, support, and internal processes
securely and in a way that is auditable

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Ticket System & Service Desk

Centrally capture customer inquiries, damage reports, and internal support tickets; automatically assign them; and process them in accordance with SLAs

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IT Service Management with CMDB & Compliance Documentation

Manage assets, systems, and disruptions in an audit-compliant manner, reduce downtime, and demonstrably meet regulatory requirements

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Workflow Engine & Self-Service Portal

Contract processes, approvals, and internal workflows are automated for employees, partners, and customers and handled seamlessly.

Cash Logistik Security AG relies
on EcholoN

Cash Logistik Security AG is digitizing and standardizing its service management with the help of EcholoN. Clear processes, a fast flow of information, and reliable metrics increase transparency and service quality in the cash logistics sector.

“For us, EcholoN is much more than just a ticketing system—it’s our central service hub. Today, all our processes are structured, traceable, and measurable.”

Tim Hageney
Plant Manager, Cash Logistik Security AG
Cash Logistik Security AG logo with black lettering and the tagline “A Ziemann Group company”
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Your benefits:
less risk, clear processes, lower costs

30–50 %
less manual work. Standardized and automated workflows reduce administrative tasks and streamline processes centrally
Up to 60%
shorter turnaround times. SLA tracking, automatic assignment, and clear escalation paths speed up service cases and internal requests
100 %
digitally traceable process history within the system. Every transaction is documented with a timestamp, the person responsible, and a status history—audit-ready in accordance with regulatory requirements such as MaRisk, BAIT, and DORA

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We will get back to you within 72 hours.

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Your contact:

Ralph Bockisch

mIT solutions GmbH
Quickborner Straße 79
25494 Borstel-Hohenraden

+49 4101 6969 3
vertrieb@mitsolutions.de