Optimally Organizing Services, IT, and Administration in the Public Sector and Education

Manage citizen portals, IT support, and internal processes
digitally and efficiently

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A man of medium height and a woman with curly hair are standing at a curved reception desk, talking to a receptionist wearing glasses. The receptionist is sitting behind a monitor. In the background are other employees and guests.

Your Challenge:
Complex structures, heterogeneous systems, and increasing pressure to digitize

Local government agencies, ministries, and universities operate with established processes, federal structures, and non-integrated systems. This results in data silos, manual coordination, and a lack of transparency, which in turn leads to delays, duplication of effort, and high administrative and IT costs.

Our Solution:
A platform for administration, citizen services, and IT support

EcholoN consolidates citizen portals, service requests, IT support, and internal administrative processes into a single, centralized platform. Automated and traceable workflows replace emails, ticket systems, and paper-based coordination. Responsibilities, deadlines, processing statuses, and documentation are managed centrally.

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Ticket System & Service Desk

Centrally record, prioritize, and process inquiries from citizen contact points, departments, and university organizations in accordance with SLAs.

Icon of a monitor with a wrench, symbolizing system maintenance, IT services, and technical support

IT Service Management with CMDB & SLA Control

Handle support cases, system outages, and infrastructure issues in a structured manner; manage assets; and ensure service levels are met in a transparent way.

An icon for a user interface featuring a checklist and a magnifying glass, symbolizing analysis, process review, and structured task management

Workflow Engine & Self-Service Portal

Digitize, automate, and manage forms, permits, and citizen or employee requests without any disruption in the workflow.

The Ostholstein District Administration
relies on EcholoN

The Ostholstein District Administration is modernizing its IT service organization with EcholoN. Transparent and scalable processes increase efficiency, reduce errors, and improve the quality of service for residents.

“While some were too complex, others lacked functionality or flexibility. In the end, only EcholoN offered the right overall package.”

Arne Asmus
Technician, Ostholstein District Adminis
The Ostholstein district logo with black lettering next to the Ostholstein coat of arms
Read the full reference
All references
A tablet with the EcholoN software from mIT solutions open on a table, displaying clear service and process data in a digital user interface

Your benefits:
less effort, more transparency, faster service

30–50 %
less manual processing and coordination effort. Standardized digital workflows and centralized process control simplify administrative and IT processes
Up to 60%
shorter response and processing times. Automatic assignment, SLA tracking, and transparent escalation paths expedite IT issues, citizen inquiries, and internal processes
100 %
digitally traceable process history within the system. Every process is documented with a timestamp, responsible party, and status history—in compliance with data protection regulations and audit-ready in accordance with legal requirements such as the OZG and GDPR

Contact
Let's talk!

Direct Contact Request

We will get back to you within 72 hours.

Portrait of an mIT solutions employee wearing an EcholoN shirt with his arms crossed, looking at the camera with a friendly and confident expression

Your contact:

Ralph Bockisch

mIT solutions GmbH
Quickborner Straße 79
25494 Borstel-Hohenraden

+49 4101 6969 3
vertrieb@mitsolutions.de