Your challenge: limited resources, unclear processes, tight deadlines
Companies with service and field service teams often struggle with inefficient scheduling, media discontinuities, incomplete documentation, and long response times. A lack of transparency leads to high costs, dissatisfied customers, and a significant planning burden.
Our Solution: Plan assignments intelligently and manage them on the go
EcholoN digitizes the entire field service process: from resource planning and scheduling to mobile order processing, automated status updates, and integration with ERP, CRM, or ticketing systems.
Mobile app for technicians with offline functionality
Real-Time Resource and Schedule Planning
Digital Order and Service Report Entry with ERP/CRM Integration
Transdev relies on EcholoN
Transdev has optimized its fault resolution process with the help of EcholoN. Field service calls are efficiently scheduled, thoroughly documented, and managed as an end-to-end process.
“This allows us to gain a much better understanding of what's happening and how effective our solutions are. That's crucial for maintaining a consistently high level of service quality.”
Your Benefits: significant relief and transparent processes
Up to 35%
less planning effort. Automated scheduling, skill matching, and intelligent route optimization simplify resource planning
Up to 50%
faster service processing. Mobile documentation and real-time feedback replace paper-based processes
100 %
Digitally traceable processes within the system. Timestamps, operation logs, and digital signatures ensure complete evidence and transparent documentation
Contact Let's talk!
Direct Contact Request
We will get back to you within 72 hours.
Your contact:
Ralph Bockisch
mIT solutions GmbH Quickborner Straße 79 25494 Borstel-Hohenraden
