Efficiently Organizing Services, Outages, and Networks in the Utility Sector

Manage incidents, customer inquiries, and network processes
digitally and scalably

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Two engineers wearing white safety helmets in a factory. A woman in a denim shirt is holding a laptop, while an older man wearing glasses and a white shirt is pointing at something in the distance and explaining.

Your challenge:
Critical infrastructure, significant coordination efforts, and increasing communication demands

Parallel systems, manual reconciliations, and non-transparent escalation processes lead to delays, unnecessary extra work, and increasing pressure from customers, government agencies, and regulatory authorities.

Our solution:
A central platform for incident management, network planning, and customer service

EcholoN consolidates fault reports, service processes, and information flows onto a single platform. From incident capture through technical response coordination to customer communication, all processes are handled on this platform. Processes are automatically prioritized, assigned, and managed in accordance with defined service levels. Every step is documented in a traceable manner and can be communicated both internally and externally.

Icon of a headset with a speech bubble, representing support, customer service, and digital communication

Ticket System & Service Desk

Centrally record customer inquiries, trouble tickets, and internal cases; automatically assign them; and process them based on SLAs

Icon of a monitor with a wrench, symbolizing system maintenance, IT services, and technical support

IT Service Management & Network Infrastructure with CMDB

Manage systems, locations, and technical assets in a structured manner, reduce downtime, and meet compliance requirements

An icon for a user interface featuring a checklist and a magnifying glass, symbolizing analysis, process review, and structured task management

Workflow Engine & Self-Service Portal

Digitally map, automate, and make grid changes, maintenance, approvals, and supplier coordination available to employees or customers

Transdev relies on
EcholoN

Since 2018, Transdev has been centrally managing all time-sensitive maintenance processes using EcholoN. Thanks to mobile connectivity for technicians, clear workflows, and automated fault reporting, repair times are reduced and service quality on the RMV network is improved.

“This allows us to gain a much better understanding of what's happening and how effective our solutions are. That's crucial for maintaining a consistently high level of service quality.”

Ines Espig
Project Manager, Transdev Vertrieb GmbH
transdev logo with red lettering and the tagline “the mobility company”
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All references
A tablet with the EcholoN software from mIT solutions open on a table, displaying clear service and process data in a digital user interface

Your benefits:
less downtime, clear communication, reliable traceability­

30–50 %
less manual coordination effort. Automated incident and service processes replace fragmented coordination between teams and systems
Up to 60%
faster response and resolution times. Clear responsibilities, SLA tracking, and defined escalation procedures speed up the resolution of issues
100%
digitally traceable processes within the system. Audit-ready logs transparently record processes and communication steps and support compliance with KRITIS and NIS2 requirements

Contact
Let's talk!

Direct Contact Request

We will get back to you within 72 hours.

Portrait of an mIT solutions employee wearing an EcholoN shirt with his arms crossed, looking at the camera with a friendly and confident expression

Your contact:

Ralph Bockisch

mIT solutions GmbH
Quickborner Straße 79
25494 Borstel-Hohenraden

+49 4101 6969 3
vertrieb@mitsolutions.de