Efficiently Organizing Services, Outages, and Networks in the Utility Sector

Manage incidents, customer inquiries, and network processes
digitally and scalably

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Your challenge:
Critical infrastructure, significant coordination efforts, and increasing communication demands

Parallel systems, manual reconciliations, and non-transparent escalation processes lead to delays, unnecessary extra work, and increasing pressure from customers, government agencies, and regulatory authorities.

Our solution:
A central platform for incident management, network planning, and customer service

EcholoN consolidates fault reports, service processes, and information flows onto a single platform. From incident capture through technical response coordination to customer communication, all processes are handled on this platform. Processes are automatically prioritized, assigned, and managed in accordance with defined service levels. Every step is documented in a traceable manner and can be communicated both internally and externally.

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Ticket System & Service Desk

Centrally record customer inquiries, trouble tickets, and internal cases; automatically assign them; and process them based on SLAs

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IT Service Management & Network Infrastructure with CMDB

Manage systems, locations, and technical assets in a structured manner, reduce downtime, and meet compliance requirements

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Workflow Engine & Self-Service Portal

Digitally map, automate, and make grid changes, maintenance, approvals, and supplier coordination available to employees or customers

Transdev relies on
EcholoN

Since 2018, Transdev has been centrally managing all time-sensitive maintenance processes using EcholoN. Thanks to mobile connectivity for technicians, clear workflows, and automated fault reporting, repair times are reduced and service quality on the RMV network is improved.

“This allows us to gain a much better understanding of what's happening and how effective our solutions are. That's crucial for maintaining a consistently high level of service quality.”

Ines Espig
Project Manager, Transdev Vertrieb GmbH
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Read the full reference
All references
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Your benefits:
less downtime, clear communication, reliable traceability­

30–50 %
less manual coordination effort. Automated incident and service processes replace fragmented coordination between teams and systems
Up to 60%
faster response and resolution times. Clear responsibilities, SLA tracking, and defined escalation procedures speed up the resolution of issues
100%
digitally traceable processes within the system. Audit-proof logs transparently record processes and communication steps and support compliance with KRITIS and NIS2 requirements

Contact
Let's talk!

Direct Contact Request

We will get back to you within 72 hours.

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Your contact:

Ralph Bockisch

mIT solutions GmbH
Quickborner Straße 79
25494 Borstel-Hohenraden

+49 4101 6969 3
vertrieb@mitsolutions.de