EcholoN Case Studies: An Overview of Successful IT and Service Management Projects

Our Customers' Success Stories: Digital service processes that work measurably better

Aveniq AG's corporate headquarters, featuring modern architecture and office space, serves as a model for corporate locations

Aveniq AG

ITIL-Based ITSM and ISO 20000 Certification with EcholoN
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The Bünting Group's administrative building at dusk, featuring modern architecture and an illuminated entrance area, serves as a reference location

Bünting Group

Group-Wide Service Management Taken to a New Level—with EcholoN
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Metal sign featuring the Cash Logistik Security AG logo and the word “Registration” to identify a reception area

Cash Logistik Security AG

Achieving Greater Transparency, Efficiency, and Service Quality in the Security Sector with EcholoN
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Two pastry chefs are preparing cakes and decorating pastries in a bakery, symbolizing artisanal production, precision, and food processing

Coppenrath & Wiese

Effective IT Support & Centralized Knowledge Base with EcholoN
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The entrance area of a building featuring the DNV GL logo on the facade and several people heading toward the entrance, symbolizing an international company and a professional business environment

DNV GL Maritime Software

Efficient Customer Support & Knowledge Management with EcholoN
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Netik logo with blue text and a red dot above the “i” on a light background

Dr. Netik & Partner GmbH

Comprehensive IT Service Management and Managed Services with EcholoN
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Embru logo in red text on a light background

Embru-Werke AG

Process-Oriented IT Service Management and Structured Change Management with EcholoN
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The Hamburg Messe building, with its modern glass facade and logo, serves as a symbol of venues, trade shows, and business events

Hamburg Messe und Congress GmbH

Achieve Greater Transparency, Trust, and Process Quality in IT Services with EcholoN
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Two people talking at a table with documents, symbolizing collaboration, coordination, and the joint development of solutions

HannIT

Achieve Greater Digitalization, Automation, and Transparency in IT Support with EcholoN
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A modern, open-concept office with workstations, shelving systems, and employees, symbolizing an efficient work environment, organization, and digital processes

HARTING Technology Group

Consolidated IT Service Management: Two System Environments United in EcholoN
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Three people in work clothes are walking through a forest, carrying equipment that symbolizes field operations, field service, and hands-on service work

Hessen-Forst

Statewide IT Service Management and Service Desk (SPOC) with EcholoN
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“Hobby” lettering in blue typography on a light background

Hobby-Wohnwagen­werk

Hobby uses EcholoN for IT services, asset management, and monitoring integration. Greater transparency, better planning, and more efficient processes.
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The entrance area of a Hornbach home improvement store, featuring a large logo and sales floor, symbolizing retail and DIY offerings

HORNBACH Baumarkt AG

Achieve Greater Transparency, Interconnectivity, and Future-Proof Service Processes with EcholoN
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A modern corporate building with a curved facade and glass front, set in green surroundings, symbolizing contemporary architecture and a corporate location

J. Schmalz GmbH

Successfully Integrating IT Emergency Management into Day-to-Day Operations
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Karcher logo with black lettering and the text “Karcher AG” on a light background

Karcher AG

Streamlining Customer Service, Workshop Management, and After-Sales Processes with EcholoN
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A modern corporate building with a glass facade and KTR signage at the entrance, serving as a symbol of the company's location and a professional business environment

KTR Systems

Achieve Clear IT Processes, Greater Transparency, and Efficient Improvement Cycles with EcholoN
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A coastal landscape featuring a rocky shore, the sea, and a forested cliff under a blue sky, creating a serene natural scene

Country of Ostholstein

Achieve Greater Process Reliability, Transparency, and Efficient Citizen Services with EcholoN
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A McDonald’s restaurant at night, with its illuminated building and McCafé area, symbolizing dining, service, and brand presence

McDonald’s Deutschland

Centralized Spare Parts Supply and Transparent Service Processes with EcholoN
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GEV buildings offering insights into warehouse logistics, order fulfillment, and office work as an illustration of interconnected business processes and corporate workflows

REPA – GEV GmbH

Achieve End-to-End Service Processes and Efficient Spare Parts Supply with EcholoN
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SW-BB logo of Stadtwerke Bietigheim-Bissingen featuring blue lettering and orange graphic elements on a light background

Stadtwerke Bietigheim-Bissingen (SWBB)

Long-Term Stable IT Service Management, CMDB, and Process Automation with EcholoN
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Logo of the Karlsruhe Municipal Hospital featuring colorful graphic elements and lettering on a light background

Karlsruhe Municipal Hospital

ITIL-Based IT Service Management and Digital Process Automation with EcholoN
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Ticket vending machines and digital display boards at a train station as symbols of public transportation, ticketing, and passenger information

Transdev Vertrieb GmbH

Fast Troubleshooting and Efficient Field Service Management with EcholoN
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Aerial view of a modern corporate building with a parking lot and adjacent warehouses, symbolizing the company's location, infrastructure, and operational space

Videor

Customer Service, Knowledge Base, and CTI-Based Support with EcholoN
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A modern industrial building with clean lines and corporate branding, serving as a symbol of production, logistics, and the company's location

WALDNER

Consolidated Service Management for ITSM and Maintenance with EcholoN
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N24 graphic featuring Berlin highlighted, along with other international locations, as a symbol of news, global connectivity, and media coverage

WeltN24 GmbH

Maximum uptime and fast IT support thanks to EcholoN
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