Your Challenges: Unclear service processes, media discontinuities, and rising expectations increase the workload and costs associated with service
In many companies, service processes span multiple departments. Without standardized structures, this leads to disjointed workflows, duplicate work, and manual follow-ups. Departments operate in isolation, while the demands of employees, customers, and partners continue to rise. Processes need to be faster, more traceable, and more digital.
Our solution: Centrally orchestrate service processes and automate them across departments—in accordance with established standards such as ITIL
EcholoN digitizes services across all areas of the business, creating consistent, standardized processes. HR onboarding, facility requests, procurement, finance approvals, and customer service can be handled seamlessly and automated through clearly defined workflows. A central service catalog bundles all recurring services, while dashboards provide real-time transparency into workload, SLAs, and responsibilities. All processes can be modeled, customized, and scaled without programming.
Centralized Ticket System for Incident and Request Management
Integrated CMDB for Assets, Licenses, and Services
Automated SLA Management and Escalation Logic
Bünting relies on EcholoN company-wide
With EcholoN, Bünting introduced a central service platform that creates transparency within the group, standardizes processes, and flexibly adapts to the company’s evolving needs.
“With EcholoN, we can now immediately identify where problems are occurring and implement solutions early on to address the root causes.”
