Digitally Managing Services, IT, and Processes in Health Care and Social Services

Manage patient services, internal processes, and data protection
securely and efficiently

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Your Challenge:
High regulatory pressure, limited resources, and sensitive information flows

Manual reconciliation, breaks in the digital workflow, and non-transparent processes lead to delays and frustration for both patients and staff. In addition, this places an increasing burden on the administrative, nursing, IT, and technical departments.

Our solution:
a central platform for patient services, IT, and process automation

EcholoN digitizes service requests, support structures, and internal processes submitted by caregivers, administrative staff, family members, or external partners. The requests are centrally recorded, automatically assigned, and documented in audit purposes. This ensures data protection, traceability, and efficiency at all times.

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Ticket System & Service Desk

Centrally record, prioritize, and process patient inquiries, internal reports, and support cases based on SLAs

Icon of a monitor with a wrench, symbolizing system maintenance, IT services, and technical support

IT Service Management with CMDB & Incident Management

Manage systems, devices, and infrastructure; reduce outages; and ensure compliance with GDPR and KRITIS requirements

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Workflow Engine & Self-Service Portal

Automate and manage processes such as admissions, approvals, maintenance, and supply requests without any disruption in workflow

Karlsruhe Municipal Hospital
relies on EcholoN

The Karlsruhe Municipal Hospital is digitizing its service processes with EcholoN, increasing efficiency and improving communication, reducing costs, optimizing resources, and utilizing a platform that can be tailored to its exact needs.

“EcholoN has enabled us to significantly streamline our processes through templates and automation. One highlight is the onboarding process for new employees, which now runs fully automatically and without errors.”

D. Schwarz
IT-Administrator, Karlsruhe Municipal Hospital
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Read the full reference
All references
A tablet with the EcholoN software from mIT solutions open on a table, displaying clear service and process data in a digital user interface

Your benefits:
less stress, greater security, faster processes

30–50 %
less manual reconciliation and processing work. Automated workflows and centralized process control reduce the burden on administrative and IT-related processes
Up to 60%
shorter response and processing times. Automatic assignment, SLA tracking, and transparent escalation rules speed up patient and service requests
100 %
digitally traceable process history within the system. All processes are documented with a timestamp, the person responsible, and a status history—GDPR-compliant and audit-ready thanks to role- and permission-based concepts, audit trails, and system histories

Contact
Let's talk!

Direct Contact Request

We will get back to you within 72 hours.

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Your contact:

Ralph Bockisch

mIT solutions GmbH
Quickborner Straße 79
25494 Borstel-Hohenraden

+49 4101 6969 3
vertrieb@mitsolutions.de