Efficiency, Transparency, and Scalability –
with a Framework
Whether it’s IT services, maintenance, customer and field service, quality and compliance management, administration, or facilities: EcholoN consolidates processes, objects, and data flows on a single platform.
Workflows, portals, integration (e.g., ERP/SAP/CRM), and reporting can be combined as needed, without programming and with guaranteed updates.
Machinery and Plant Engineering
Avoid costly downtime:
Rely on predictive maintenance and real-time quality control.
Consumer Goods and Industry
Prevent delivery delays:
Optimize route planning and monitor your fleet in real time.
Energy, Utilities, and Telecommunications
Minimize downtime:
Automate maintenance schedules and keep track of your assets at all times.
Retail and E-Commerce
Put an end to customer frustration:
Automate returns and ensure seamless service experiences.
Finance and Insurance
Close compliance gaps:
Establish digital audit trails and automated reporting.
IT and Technology
Accelerate Your Services:
Centralize workflows and self-service portals in accordance with ITIL.
Health Care and Social Services
Take the pressure off your team:
Digitize duty rosters and checklists for safe, efficient care operations.
Public Sector and Education
Eliminate processing backlogs:
Digitize application and approval processes with full transparency.
Solutions for Decision-Makers & IT:
Business Value Through Modular Components
Combine the building blocks that truly drive your business forward—from automation to compliance.
Workflow & Process Automation
Model, control, and measure workflows: from ad hoc tasks to end-to-end processes—even without programming.
Quality & Compliance
From ISO to regulated industry requirements, map audit trails, standards, and supporting documentation.
Service-Management
Tickets / Inquiries / Approvals / Services: Structured workflows for fast support and transparent processes.
IT-Service-Management (ITIL)
Incident / Problem / Change / SLA / CMDB: Stable operations with clear responsibilities and KPIs.
Field Service Management
Plan and manage assignments, document them on the go, and accurately track materials and time.
Data Integration & Reporting
Integrate SAP, ERP, and CRM; use ETL and data workflows; access KPIs and standard reports with a single click.
Self-Service Portals & Roles
Engage customers, partners, and employees. Manage rights and clients effectively.
Ready for your solution?
To improve the transparency and flexibility of IT service processes, Bünting introduced EcholoN in 2013, a new, centralized service platform capable of flexibly scaling to meet the company’s evolving needs.
“Today, we have standardized processes in IT service management that enable us to significantly improve monitoring, resource management, and quality assurance in our services…”
Key Figures at a Glance
FAQ –
Frequently Asked Questions
How flexible is the solution without programming?
EcholoN is a customizable, off-the-shelf “software solution”: processes, forms, and workflows are configured rather than programmed, and are updatable and expandable across editions.
How do we integrate SAP, ERP, CRM, and third-party systems?
Via the Data Workflow System (ETL) and standard connectors (e.g., SAP integration): bidirectional, robust, auditable.
What operating models are available?
On-premises, Cloud / SaaS, or Managed Service tailored to your compliance requirements, IT strategy, and resources.
In which areas is EcholoN suitable?
From ITSM, field service, CMMS and compliance to self-service portals and public/government-related processes, EcholoN can be used across all industries.
News
Latest on Current Topics
Efficient Data Transfer in IoT: Why the MQTT Protocol Forms the Basis for Connected Services
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Contact
Let's talk!
Your contact:
Ralph Bockisch
mIT solutions GmbH
Quickborner Straße 79
25494 Borstel-Hohenraden