mIT solutions GmbH | Process Digitization with EcholoN

Efficiency, Transparency, and Scalability –
with a Framework

Whether it’s IT services, maintenance, customer and field service, quality and compliance management, administration, or facilities: EcholoN consolidates processes, objects, and data flows on a single platform.

Workflows, portals, integration (e.g., ERP/SAP/CRM), and reporting can be combined as needed, without programming and without compromising upgradeability.

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Machinery and Plant Engineering

Avoid costly downtime:
Rely on predictive maintenance and real-time quality control.

Digitalization for
Machinery & Plant Engineering

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Consumer Goods and Industry

Prevent delivery delays:
Optimize route planning and monitor your fleet in real time.

Digitalization for
Consumer Goods & Industry

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Energy, Utilities, and Telecommunications

Minimize downtime:
Automate maintenance schedules and keep track of your assets at all times.

Digital Transformation for
Energy, Utilities, and Telecommunications

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Retail and E-Commerce

Put an end to customer frustration:
Automate returns and ensure seamless service experiences.

Digital Transformation for
Retail & E-Commerce

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Finance and Insurance

Close compliance gaps:
Establish digital audit trails and automated reporting.

Digitalization for
Finance & Insurance

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IT and Technology

Accelerate Your Services:
Centralize workflows and self-service portals in accordance with ITIL.

Digitalization for
IT & Technology

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Health Care and Social Services

Take the pressure off your team:
Digitize duty rosters and checklists for safe, efficient care operations.

Digitalization for the
health care & social services sector

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Public Sector and Education

Eliminate processing backlogs:
Digitize application and approval processes with full transparency.

Digitalization for the
Public Sector & Education

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Scalable & Future-Proof
Why mIT solutions?

For over 25 years, we have been shaping Service Management and delivering solutions that have a long-term impact: Our customers use our modular Service Management platform EcholoN for an average of 15.7 years—a testament to our reliability and proven added value.

Start with a focused scope (e.g., ticketing or CMMS) and upgrade via license key to higher editions. Data, settings, and workflows are preserved. EcholoN is upgradable, modular, and available in Express/Standard/Professional/Enterprise editions. Operate on-premises, in the cloud/SaaS, or as a managed service, depending on your compliance and IT strategy.

Solutions for Decision-Makers & IT:
Business Value Through Modular Components

Combine the building blocks that truly drive your business forward—from automation to compliance.

Workflow & Process Automation

Model, control, and measure workflows: from ad hoc tasks to end-to-end processes—even without programming.

Digitally Manage Workflows

Quality & Compliance

From ISO to regulated industry requirements, map audit trails, standards, and supporting documentation.

Demonstrate compliance

Service Management

Tickets / Inquiries / Approvals / Services: Structured workflows for fast support and transparent processes.

Improving Service Management

IT Service Management (ITSM)

Incident / Problem / Change / SLA / CMDB: Stable operations with clear responsibilities and KPIs.

Optimize IT Services

Field Service Management

Plan and manage assignments, document them on the go, and accurately track materials and time.

Performing Reliable Maintenance on Equipment

Data Integration & Reporting

Integrate SAP, ERP, and CRM; use ETL and data workflows; access KPIs and standard reports with a single click.

Linking Data Intelligently

Self-Service Portals & Roles

Engage customers, partners, and employees. Manage roles, permissions, and tenants efficiently.

Provide Portals

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Ready for your solution?

Get advice

Bünting relies
on EcholoN company-wide

To improve the transparency and flexibility of IT service processes, Bünting introduced EcholoN in 2013, a new, centralized service platform capable of flexibly scaling to meet the company’s evolving needs.

“Today, we have standardized processes in IT Service Management that enable us to significantly improve monitoring, resource management, and quality assurance in our services…”

Read the full reference

All references

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Jobs
at mIT solutions

A close-knit company culture, flat hierarchies, modern technologies.
Together, we take ownership and make an impact.

Software Developer – Specializing in Web Development / Full-Stack

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Key Figures at a Glance

400+

customers

15.7 years

average customer loyalty

Since 1994

industry experience

FAQ –
Frequently Asked Questions

How flexible is the solution without programming?

EcholoN is a customizable, off-the-shelf “software solution”: processes, forms, and workflows are configured rather than programmed, and are updatable and expandable across editions.

How do we integrate SAP, ERP, CRM, and third-party systems?

Via the Data Workflow System (ETL) and standard connectors (e.g., SAP integration): bidirectional, robust, auditable.

What operating models are available?

On-premises, Cloud / SaaS, or Managed Service tailored to your compliance requirements, IT strategy, and resources.

In which areas is EcholoN suitable?

From ITSM, field service, CMMS and compliance to self-service portals and public/government-related processes, EcholoN can be used across all industries.