Organizing IT Support, Infrastructure, and Processes Efficiently

Manage incidents, requests, and customer projects
automatically and quickly

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Your Challenge:
Increasing complexity, high service expectations, and concurrent projects

MSPs, software vendors, and system integrators often manage IT services, support cases, and ongoing customer projects across various tools, teams, and locations. This results in disjointed workflows, unclear responsibilities, and a lack of transparency, leading to delays, significant coordination efforts, and pressure to meet SLAs and complete projects.

Our solution:
A central platform for IT services, project management, and ticket automation

EcholoN combines ITSM, project workflows, and support tickets into a scalable platform for service providers, integrators, and SaaS providers. Tasks, incidents, and requests are centrally recorded, automatically assigned, and managed according to clear service levels. Documentation, history, and a KPI overview are also included.

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IT Service Management with CMDB & SLA Control

Centrally manage systems, infrastructure, and customer environments; resolve issues more quickly; and demonstrably meet service levels

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Ticketsystem & Service Desk

Record customer inquiries, technical incidents, and internal requests in a structured manner, assign them automatically, and document them in an audit-proof manner

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Workflow Engine & Project Management

Digitally map, automate, and efficiently manage change requests, onboarding, deployments, and recurring processes via portals or clients

Aveniq relies on
EcholoN

With EcholoN, Aveniq is implementing an ITIL-compliant ITSM, standardizing and automating processes, and achieving ISO 20000 and ISO 27001 certification. The scalable platform currently supports over 2,500 portal users.

“Today, we can generate service-level reports for our customers almost entirely automatically—a huge advantage in quality management.”

Project Manager, Aveniq AG
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Your benefits:
less effort, faster response, greater stability

30–50 %
less manual work. Automated workflows, centralized ticket management, and standardized service processes reduce operational tasks
Up to 60%
shorter response and resolution times. Automatic assignment, SLA monitoring, and clear escalation paths speed up the resolution of incidents, change requests, and service requests
100 %
digitally traceable process history within the system. All incidents, changes, and service requests are documented in an audit-proof manner with timestamps, responsible parties, and status history—in accordance with ITIL and ISO standards

Contact
Let's talk!

Direct Contact Request

We will get back to you within 72 hours.

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Your contact:

Ralph Bockisch

mIT solutions GmbH
Quickborner Straße 79
25494 Borstel-Hohenraden

+49 4101 6969 3
vertrieb@mitsolutions.de