Case Study: Cash Logistik Security AG

Achieve greater transparency, efficiency, and service quality in the security sector with EcholoN

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The Initial Situation

Before EcholoN was introduced, service and complaint management at Cash Logistik Security AG was highly fragmented. Information was scattered across emails, phone notes, Excel files, and Outlook folders, which made tracking difficult and led to a lack of transparency, prioritization, and accountability. This resulted in a high level of manual effort and low process reliability for everyone involved.

Conclusion:

With EcholoN, Cash Logistik Security AG has successfully digitized and standardized its service management. The company benefits from clear processes, a faster flow of information, and reliable metrics—a real step toward service excellence.

About Cash Logistik Security AG

Cash Logistik Security AG is one of Germany's leading specialists in cash and valuables transport, cash logistics, and security services. Using state-of-the-art technology and qualified staff, the company ensures secure and efficient processes in the daily cash cycle and serves banks, retailers, and businesses nationwide.

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“We had a lot of information, but no central control. Everyone was working in their own system.”

Tim Hageney
Plant Manager, Cash Logistik Security AG

Goals and Challenges

Process Standardization:
Centralized platform for complaints, technical inquiries, and customer inquiries

Transparency:
Clear responsibilities and traceability of all processes

Efficiency:
Shorter response times and reduced coordination efforts

Reporting and Controlling:
Objective metrics for service quality and resource planning

Solution Approach with EcholoN

Cash Logistik Security AG decided to implement the EcholoN service management platform. Working closely with mIT solutions, the system was tailored to the processes in the security and logistics sector.

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Key Measures

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Establishment of a central service portal for all locations

Icon featuring two interlocking gears and arrows, symbolizing automated processes, process optimization, and continuous workflows

Automated ticket and workflow management for complaints and technical reports

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Role and Permission Model for Audit-Proof Tracking

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Integration with existing systems (ERP, document management)

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Introduction of dashboards and KPIs for ongoing quality measurement

Results and Added Value

  • Significantly higher processing capacity with the same number of employees
  • Noticeably shorter response times for complaints
  • 100% traceable documentation of all processes
  • Transparent service metrics for management and controlling
  • Scalable solution that grows with the company

“For us, EcholoN is much more than just a ticketing system—it’s our central service hub. Today, all our processes are structured, traceable, and measurable.”

Tim Hageney
Plant Manager, Cash Logistik Security AG
Cash Logistik Security AG logo with black lettering and the tagline “A Ziemann Group company”

About EcholoN

EcholoN is a modular service management platform from mIT solutions designed for companies that want to digitize complex service processes and manage them efficiently. From incident management to process automation: EcholoN combines flexibility, transparency, and integration—Made in Germany.

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Your contact:

Ralph Bockisch

mIT solutions GmbH
Quickborner Straße 79
25494 Borstel-Hohenraden

+49 4101 6969 3
vertrieb@mitsolutions.de