The Initial Situation
Before EcholoN was introduced, service and complaint management at Cash Logistik Security AG was highly fragmented. Information was scattered across emails, phone notes, Excel files, and Outlook folders, which made tracking difficult and led to a lack of transparency, prioritization, and accountability. This resulted in a high level of manual effort and low process reliability for everyone involved.
About Cash Logistik Security AG
Cash Logistik Security AG is one of Germany's leading specialists in cash and valuables transport, cash logistics, and security services. Using state-of-the-art technology and qualified staff, the company ensures secure and efficient processes in the daily cash cycle and serves banks, retailers, and businesses nationwide.
“We had a lot of information, but no central control. Everyone was working in their own system.”{iflng}}
Key Measures
Establishment of a central service portal for all locations
Automated ticket and workflow management for complaints and technical reports
Role and Permission Model for Audit-Proof Tracking
Integration with existing systems (ERP, document management)
Introduction of dashboards and KPIs for ongoing quality measurement
Results and Added Value
- Significantly higher processing capacity with the same number of employees
- Noticeably shorter response times for complaints
- 100% traceable documentation of all processes
- Transparent service metrics for management and controlling
- Scalable solution that grows with the company
“For us, EcholoN is much more than just a ticketing system—it’s our central service hub. Today, all our processes are structured, traceable, and measurable.”{iflng}}
About EcholoN
EcholoN is a modular service management platform from mIT solutions designed for companies that want to digitize complex service processes and manage them efficiently. From incident management to process automation: EcholoN combines flexibility, transparency, and integration—Made in Germany.
Contact
Let's talk!
Your contact:
Ralph Bockisch
mIT solutions GmbH
Quickborner Straße 79
25494 Borstel-Hohenraden