Digitize IT Service Management and Implement It in an ITIL-Compliant Manner

Establish ITIL-compliant service standards
efficiently, securely, and transparently

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Your Challenges:
high ticket volume, rigid processes, lack of governance

Rising ticket volumes, complex IT landscapes, and increasing compliance requirements are putting pressure on IT departments. Without professional ITIL service management, silos, long response times, unclear responsibilities, and a lack of transparency regarding services, SLAs, and service quality can result. In addition, a lack of process governance leads to audit risks and inefficient workflows across teams and systems.

Our Solution:
Digitally map ITIL processes, manage them automatically, and continuously improve them

EcholoN digitally maps all core ITIL practices, ensuring clear, audit-ready processes. Incidents are handled according to priority, service requests are fulfilled in a standardized manner, and changes are implemented in a controlled fashion. Root cause analyses in problem management help permanently reduce recurring issues. The integrated CMDB provides a transparent view of all assets and service relationships, while automated SLA and escalation mechanisms ensure service quality. All processes can be digitized, automated, and adapted to individual IT structures without any programming.

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Centralized Ticket System for Incident and Request Management

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Integrated CMDB for Assets, Licenses, and Service Relationships

Automated SLA Management, Escalation Logic, and Audit Trails

Aveniq relies on
EcholoN

With EcholoN, Aveniq has implemented an ITIL-compliant ITSM platform, standardized and automated processes, and achieved ISO 20000 and ISO 27001 certifications. Today, the company operates a scalable, service-oriented model for over 2,500 portal users.

“Today, we can generate service-level reports for our customers almost entirely automatically—a huge advantage in quality management.”

Project Manager, Aveniq AG
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Your Benefits:
measurable service quality, higher levels of maturity, reliable audits

Up to 40%
faster ticket processing. Automated ITIL workflows and intelligent routing speed up the resolution of incidents and service requests
100 %
digitally traceable processes within the system. Structured incident, change, and problem documentation ensures full traceability
Up to 30%
lower operating costs. Automation, self-service, and centralized service management reduce the operational IT service workload

Contact
Let's talk!

Direct Contact Request

We will get back to you within 72 hours.

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Your contact:

Ralph Bockisch

mIT solutions GmbH
Quickborner Straße 79
25494 Borstel-Hohenraden

+49 4101 6969 3
vertrieb@mitsolutions.de