Case Study: Hobby-Wohnwagenwerk Ing. Harald Striewski GmbH

IT Service Management and Asset Visibility with EcholoN

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The Initial Situation

The in-house IT department at Hobby-Wohnwagenwerk Ing. Harald Striewski GmbH supports several hundred employees in the areas of production, development, administration, and service and serves as the digital foundation for many business processes. Before the introduction of EcholoN, service requests and tasks were primarily managed through Outlook.

As a result, transparent processing statuses, structured delegation, and centralized tracking of tasks were only possible to a limited extent. The company was therefore looking for a platform that centrally manages service processes, manages IT assets in a structured manner, and enables better planning of resources and workloads.

Conclusion:

Hobby has been using EcholoN in its IT department since December 2019 and in its maintenance workshop since April 2023. Approximately 36 internal users work with the platform, and about 450 employees submit service requests via the self-service portal.

With approximately 3,000 tickets per year, EcholoN serves as the central platform for IT service processes, asset management, and monitoring integration. The IT department gains complete transparency into processes and processing statuses and can manage resources and service processes in a targeted manner.

About Hobby-Wohnwagenwerk Ing. Harald Striewski GmbH

Hobby-Wohnwagenwerk Ing. Harald Striewski GmbH, headquartered in Rendsburg, is one of the largest manufacturers of caravans and motorhomes in Europe. The company develops and manufactures recreational vehicles through industrial mass production with a high degree of vertical integration at its facility in Schleswig-Holstein.

“In my work with EcholoN, I use the ticket system to handle IT requests, manage assets, and analyze reports. This allows us to keep track of key IT metrics and handle processes in a structured and efficient manner.”

Denis Leidecker
Infrastructure Team Leader, Hobby-Wohnwagenwerk Ing. Harald Striewski GmbH

Goals and Challenges

  • Implementation of a Centralized IT Service Management System
  • Transparent processing and tracking of service requests
  • Structured management of IT assets and infrastructure components
  • Integration of existing systems such as Active Directory and monitoring
  • Improved planning of IT resources and workload
  • Digitization and automation of internal service processes
  • Reduction of manual and paper-based processes

Solution Approach with EcholoN

EcholoN was initially introduced in the IT department in December 2019 to centrally manage service requests and administer the IT infrastructure in a structured manner. Since April 2023, the operations workshop has also been using the platform, allowing technical operations services to be organized through a shared system.

Today, EcholoN processes approximately 249 tickets per month and, in addition to ticket management, also supports asset management, monitoring integration, and the reporting and analysis of service processes. Active Directory, the PRTG monitoring system, and SQL-based databases are connected via interfaces. The CMDB currently manages more than 2,300 IT assets.

Key Measures

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Introduction of EcholoN as in IT (2019)

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Expansion to the maintenance facility (2023)

Establishment of a central IT service desk

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Launch of a self-service portal for employees

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Integration of Active Directory

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Integration of the Monitoring-Systems PRTG

Setting up a CMDB for IT assets

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Digitization of Approval Workflows

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Introduction of structured reporting and analysis functions

Results and Added Value

  • Full transparency regarding service requests. All processes and processing statuses can be tracked centrally.
  • Improved planning in IT operations. Workloads and personnel resources can be coordinated more effectively.
  • More efficient service processes.Digitized workflows accelerate task processing and delegation.
  • In-depth analysis of service processes. Reporting functions enable evaluations of ticket volume, CMDB data, and monitoring events.
  • Structured asset management. More than 2,300 IT assets are centrally managed and analyzed.

“With EcholoN, we've created a central platform that allows us to process service requests in a structured manner and manage our IT assets transparently. This enables us to keep track of key metrics at all times.”

Denis Leidecker
Infrastructure Team Leader, Hobby-Wohnwagenwerk Ing. Harald Striewski GmbH

About EcholoN

EcholoN is the modular enterprise service management platform from mIT solutions. It helps organizations manage service processes transparently, efficiently, and scalably through IT service management, workflow automation, CMDB, self-service portals, reporting, and the Data Workflow System (DWS).

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